Hotelier Undercover

Now I know what's behind the classy look of the Welcome Desk (read : front desk), what's behind every smile of the Welcome agent. And what's behind the professionalism of hotelier, especially in the front desk.

I get involved in that kind of circumstances which eventually makes me understand that everything is too problematical working as a hotelier It's quite hard to accept that they're actually pushed to keep in the "boundary". They have to keep smile when they feel powerless, they have to keep handling other guests even still have plenty stuffs in queue. They have to follow-up all commands no matter what. They have to avoid of saying "NO" to the guest and do guests' wish as long as it's proper. Moreover, as a hotelier, they (or let's say "we") have to be patient when handling complaint, keep humble when dealing with weirdos. Well, it's too much to describe how complicated it is. Yeah, we should keep our heart and mind work in balance, but at some parts, we try to make our brains work in greater portion instead of our hearts.

Why?

Because we will face lots of different character of human-being, we gotta be tested mentally. If we let our hearts occupy all these matters, we will be knocked down everyday!! We will be looked like 70th for being 20th.

But, still, we have to be sincere in everything we do, for every smile and behavior. Because people can see in the eyes, they see what the heart feels.

...It comes with a rush when the guest already done check-in but the room has not ready yet. Hotelier will start to be panic, firstly we will contact Rooms Controller and ask Style team (read : House keeping) about the room readiness. It can be technical fault in the spot or the room has not been cleaned overall. And the major problem is how to make the guest understand about the lateness. Well, it actually depends on the guest itself. There might be tricky guest who will ask for some nonsense complimentary regarding this matter which of course brings minus to hotel's benefit. Once again, it depends on the manager's decision.

"You want to make the hotel image in danger or you grant my wish?"

Besides, the preparation itself excesses my thought. I have just known that managing a smooth circulation in that industry would be that much. We must pay attention in details, guests preferences and based on request. If it's all not fulfilled, we will raise another problem sooner. So, the choice is do it equally or do it beyond their expectation.

Also, it's not a strange thing to see hoteliers grumble inside their hearts or even protest behind the guests. Yeah, we express it invisibly behind the guest. And that's one of many ways.

It's complicated, isn't it??

So each of us have the survival technique as hotelier.

We have to be ready working over-time.

We have to be smart in anger management.

We should be knowledgeable toward questions.

We have to be more intelligent than the guests.

And...

Everything in accordance which is now not crossing my mind.

In conclusion,

Extra patience is surely required.

As well, I 'd like to leave short message to everyone who reads this post, could give more respect to hotelier, or perhaps any other workers, whoever, where else; Be appreciative.

So, are you really capable working as a hotelier?

Make sure this kind of job fits your passion well.

Hunger Hunting

Today's my day off, I decide to explore surroundings and finally invite my senior to join the loneliness. We chose Cafe Bali, situated at Kayu Aya St, next to Khaima Restaurant, Seminyak, Bali. I thought it offers the fancy foods, but I was totally wrong. The price boosted our desires to come in, which in the range of IDR20,000 - IDR 75,000, it's not that high comparing with its neighborhood. Let say, pay less, same feature.

The brief explanation on the menu presents a prior imagination of tasty dishes. Within 10 minutes, the ordered foods and beverage came and we straightly grabbed them like a real hunger captured in the town.

Not only the menu, we get astonished by the interior. It's so unique with the mixture of Indian and Bali plus the classy romantic atmosphere. It's so cozy as well for leisure to add one more name at your list. There are some Ganesha and Hindus stuffs, too much details :D

Enough describing the place, we jump out to the list we ordered :

1. Dutch Croquette

2. California Roll

3. Spaghetti Carbonara

4. Mango Juice

5. Ice Tea with Green Tea flavor

6. Toblerone Nem Chocolate

Heaven came down in the middle of the hustle and blazing sun. Mostly, they are highly recommended.

The Dutch Croquette is super yum! Super smooth Rougout with some tinny slice of crunchy fish which is really mouth-watering. The tag is IDR 45,000 with French Fries as the side dish, or you may choose the bread.

California Roll is not that impressive, yet still, worth the price for only IDR 25,000.

Spaghetti Carbonara is too amazing to be consumed, by only IDR 45,000. But I don't know why there's a yolk served aside in the eggshell.

Next, Mango Juice is not so nice IDR 20,000.

The Ice Tea is so surprising! So much freshness and full of elegance in taste! Cooling down the sweats which occurred everywhere with only IDR 20,000. There are plenty choices of flavor, you decide!

Okay, lastly, Nem Chocolate Toblerone which for me is so special, I haven't found such a unique idea of menu. Everybody knows how Toblerone can crack your tongue with its flavor, it will melt into your mouth wrapped in spring roll skin and add the joy with the served Caramel Sauce. Get it with just IDR 25,000. You'll get 5 rolls!

(Sorry I didn't do a lot for photograph, just a dash)

One more thing, the bill includes the tax and service total 15% addition. But the service is so poor, seemed like waiters prioritized the foreigner. Yeah, we were the only two domestician at that time. But who cares, the food diverted our attention.

At the very last time we felt so full but still able to see the whimsical thing : the shinny box.

This box is used for the payment and bill. So Indianaa!

Front Liner

I never thought that it would be that enjoyable, the world which I am now having is a good mentor for me. I start to love what I do. Thanks to the Lord.

Hospitality was on my blacklist, but now it teaches me plenty valuable things for life. I am grateful to be placed in hospitality world, it creates the more-confident-and-independent me.

It is a rare chance to have internship in the front liner which engaged with the guests, handling complaint, having a big responsibility in payment and stuffs! Firstly it was so stressful and mind-torturing but eventually I get used to it, I'm a talent (W's worker)!

Seniors begin to treat me as the staff and friend at one time. They trust me to handle and hand-over their work. When there's a long line queue, they ask for my help. So blessed to have such a chance! 

On the other hand, I find it's quite complicated to involve in working life. Competition happens undercover. There's no aura in trusting somebody else except your God. Well, that kind of situation really pushed me out of my bound, how I really try to contribute my best with all energy, time and patience. Working life demands your totality, even this internship is payless, but the experience takes a role as survival reason.

I frequently work overtime in which a trainee should not do that, but it's part of my responsibility. I try to calm myself.

Besides, I also raise up great amount of gratitude as all partners been so supportive and tolerant in training me. They are so easy-going, creative, young and fresh!! :D

Yes, but sometimes the grey heart often happens as well, I got tired and my blood circulation seems all turn around to the wrong way. There are times seniors get so annoying, but after a short time, everything returns normal. Yeah, that's the part which really common, I gotta be mature enough to understand.

That's it, a medium-length story about being a front liner :)

Splendid Dynasty

Growing in the warmth of a family is a luck, but having a lovable family like you all, is a blessing!

How delightful I am to be born within a tremendous family like this..

I have a great hero, I proudly call him my daddy..

I have a splendid fairy godmother, I sweetly call her my mom..

I have a loving guardian, I prefer to call him as my big bro..

I have a cute gift whom I call my little bro..

(Even we don't have any family photo, your figure are all always been captured in my heart)

I just can't ask anything more awesome than having them in my life..

Having such a simple smile from them..

They taught me to appreciate the littlest thing in life..

My parents,

They were so young when I was a newborn,

They prepare me nothing for my future,

Just a caring heart..

Feeling the togetherness is the greatest feeling..

I really want to spend more and more time with them..

Thank you for supporting me doing all the things I love..

You're all the best!

He's Around

Wherever you go, He'll never be that far, dear..

It's a brief summary about my worry losing access to His holy place. I was wondering what kind of place I will stay in Bali, is there any smooth access to find Catholic church?

No way leading me to a clear thought except my faith through the prayer :)

Passing days through the flow and confidence, finally my wish came so real. Jesus accommodates everything, even the tinniest thing beyond attention. Tremendously, my new church here is so lovely! The choir, architecture, preaching and all fit me. Well, these are not the priority, His presence is. But those things are supportive all the way.

Some said that going to church is not the lone way to find God, we can find Him within our heart. But by the Bible, I believe there's a day in a week devoted to Him, likewise written, Sunday is a Holy day, it's a celebration. That's my mind pattern.

Thanking God with no end, I praise Him for all those things :)

Falling in love with the Lord is the greatest romance..

Searching Him is the greatest adventure..

Finding Him is the greatest achievement..

And being with Him is the greatest source of happiness..

Respect Loss

The recent issue that newly takes matter in my life is about the relationship between mother and her child. 

Raise up the value of honesty.

... Yes, I realize how far I've been growing up to now, I get older each session, I gotta have to choose my own path, my parents start to trust my capability in choosing smart option. But remember that it is not just a full freedom. You get older and you have another extra responsibility aside, briefly said "take and give". As well, although you can be more independent by this, don't ever lose any respect to your parents, keep raising them ;)

I'm blessed as I always tell the naked-truth to Mom and luckily she really trusts me. I won't ever disappoint you, I gonna taking care of it :)

Love you, Mom..